MANUEL TAVARES · ONLINE STORE
General Terms and Conditions of Sale
Information about purchases, payments, delivery, gift cards, returns and consumer rights.
01 · Company details and scope
Manuel Tavares, Lda., with its registered office at Rua da Betesga, 1 A e B, 1100-090 Lisbon, Portugal, Portuguese corporate taxpayer number (NIPC) 500 495 491, is the entity responsible for sales through manueltavares.com.
These terms set out the rules applicable to purchases from the Manuel Tavares online store, without prejudice to consumers’ mandatory legal rights and any specific information provided before an order is placed.
The store offers products in the Wine Cellar (Garrafeira), Grocery (Mercearia) and other categories available on the website. The sale of alcoholic beverages is subject to applicable legal restrictions, including age and destination requirements.
02 · Products, prices and availability
Product information, descriptions, images and characteristics are intended to accurately represent the items sold. Product presentation, packaging or labelling may change, and the identity and essential information of the product actually supplied must be respected.
Prices and applicable charges are displayed during checkout before an order is confirmed, including information about taxes and any additional payable charges. Obvious errors or product unavailability will be handled in accordance with applicable law, with information provided to the customer and without limiting statutory rights.
Promotions and campaigns may have their own conditions and validity periods and may differ between the physical store and online store. Their applicable requirements will be clearly communicated.
Older and collectible wines may show external signs of ageing consistent with their age, without prejudice to the duty to provide information and statutory rights concerning lack of conformity.
03 · Accounts, orders and payments
Placing and confirming an order
Customers may purchase using a registered account or as guests, without mandatory registration. They select the products and quantities available in the online store. Before completing the purchase, they can review the items selected, delivery details, charges, taxes and payment methods displayed.
The minimum online purchase value is €1.00, without prejudice to any applicable delivery charges or other fees shown before confirmation. For products sold by weight, the minimum purchase quantity is 50 g.
Payment methods
Payment options available online may include Multibanco payment references, MB WAY, PayPal, bank transfer and credit cards. The methods accepted for each order are shown during checkout.
Cash payments are also accepted at the Manuel Tavares physical store, subject to applicable legal limits and requirements.
Electronic payments may be processed by different payment service providers. No exclusive provider is designated.
Changing or cancelling an order
To request an amendment to or cancellation of an order, customers should contact Manuel Tavares as soon as possible. Each request will be assessed in light of the order status and applicable statutory rights.
04 · Packaging, shipping and delivery
Local delivery by the Manuel Tavares team is available only to eligible addresses in selected localities within the municipalities of Lisbon, Sintra, Loures, Odivelas, Amadora, Oeiras, Cascais, Almada, Seixal, Barreiro and Montijo. Not all localities in these municipalities are covered. Local delivery is free for eligible orders of €50 or more, subject to the conditions shown at checkout.
For carrier deliveries to mainland Portugal, shipping is free for orders over €50 consisting exclusively of Wine Cellar (Garrafeira) products, subject to the conditions shown at checkout. This offer does not automatically apply to mixed orders.
Eligible products may be shipped to the Azores and Madeira, excluding cheese and charcuterie. Eligible Wine Cellar and Grocery products may be shipped to mainland Spain, excluding cheese and charcuterie. Only eligible Wine Cellar products may be shipped to the Spanish islands. For other international destinations, eligibility depends on the destination country, the products and any transport, tax or customs restrictions.
Cheese and charcuterie are available for delivery only within mainland Portugal. Available delivery methods, shipping charges and any applicable packaging costs must be itemised before the order is confirmed.
The usual estimated delivery times stated on the Shipping and Delivery page are: local delivery, 1 to 2 working days; mainland Portugal, 1 to 3 working days; Azores and Madeira, 2 to 7 working days; Europe, approximately 5 working days; United States, up to 20 working days; other destinations, variable. These are estimates and do not override any mandatory statutory delivery periods or consumer rights.
For operational details and updates, please see the Shipping and Delivery page.
DELIVERY BY THE MANUEL TAVARES TEAM
Recipient unavailable and rescheduling
For deliveries made by the Manuel Tavares team, customers may be contacted in advance to arrange a delivery date or time window. If they cannot receive the order, they should inform the store as soon as possible so delivery can be rescheduled.
If a previously agreed delivery cannot be completed because the recipient is absent or the address cannot be accessed, the order may be returned to Manuel Tavares. A further delivery attempt will require rescheduling.
A second trip may involve a reasonable additional charge, assessed on a case-by-case basis, only where the possibility of such a charge and the criteria used to determine it have been communicated beforehand and contractually accepted, to the extent permitted by law. Customers will not be charged for failures attributable to Manuel Tavares or its service providers.
COLLECTION FROM THE LISBON STORE
Order collection period
For non-perishable products ordered for collection in person, the collection period is 7 calendar days from the date the customer is notified that the order is ready.
If the order is not collected within that period, Manuel Tavares may send a reminder and allow a further 7 calendar days for collection or for the customer to arrange an alternative.
If no response is received after the additional period, the matter will be assessed individually. Expiry of these periods does not, in itself, mean that the order has been abandoned, that the goods or amount paid are automatically forfeited, or that the customer loses statutory rights.
PRODUCTS REQUIRING SPECIAL STORAGE
Specific periods for perishable products
Orders containing perishable goods or products requiring special storage conditions, including certain cheeses and charcuterie, may be subject to shorter collection periods than those applicable to non-perishable goods. Such periods must be communicated before purchase or expressly agreed with the customer.
Supply of the products is subject to their remaining safe for consumption. Failure to collect, deterioration or inability to deliver will be assessed individually, without prejudice to applicable legal rights and responsibilities.
05 · Gift Card
Purchase, validity and use
The Manuel Tavares Gift Card is purchased online in digital form, in amounts ranging from €30 to €1,000. It is sent by email after payment confirmation and has a stated validity of 12 months from the date of purchase.
The Gift Card may be redeemed in the Manuel Tavares online store or at the physical store on Rua da Betesga in Lisbon.
The Gift Card value is deducted from the total purchase amount. If the purchase exceeds the Gift Card value, the customer may pay the difference using another payment method accepted in the relevant sales channel.
Single use and unused balance
The Gift Card can be used once only. If the purchase amount is lower than the Gift Card value, the unused balance will not remain available in the system for a later purchase. Customers are therefore advised to redeem the full card value in a single transaction. This provision does not affect any statutory consumer rights.
Cancellation and withdrawal
Consumers who purchase a Gift Card online and have not yet used it may request withdrawal within 14 days of purchase, unless a specific statutory exception applies. The issue or activation of the code does not, in itself, constitute an automatic waiver of statutory rights.
After a card has been used, requests for cancellation or reimbursement will be assessed according to the circumstances and applicable statutory rights. Gift Cards are not freely exchangeable for cash, without prejudice to any refunds required by law.
06 · Withdrawal and rights relating to non-conforming goods
Right of withdrawal for distance purchases
For distance purchases covered by the applicable legal framework, consumers generally have 14 calendar days to withdraw from the contract without giving a reason. For sales of goods, this period generally starts when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. Specific rules apply to deliveries made in separate parts.
Statutory exceptions
The right of withdrawal may not apply in certain situations provided for by law, including goods liable to deteriorate or expire rapidly, personalised goods, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. A separate exception applies to certain alcoholic beverages, subject to cumulative statutory requirements.
The mere fact that a product is a food item or an alcoholic beverage does not, in itself, exclude the right of withdrawal.
How to communicate withdrawal
The consumer must clearly communicate their decision to withdraw within the applicable statutory period. This can be done by email to info@manueltavares.com, preferably identifying the order and the products concerned. The statutory withdrawal form may be used but is not compulsory, provided the declaration is unequivocal.
Returning goods and return costs
Unless Manuel Tavares offers to collect the goods, the consumer must return them within 14 days of communicating the decision to withdraw. Direct return costs are generally borne by the consumer, provided this was communicated before purchase, unless otherwise agreed or required by law.
The consumer should keep and package the goods appropriately. Any liability for diminished value resulting from handling beyond what is necessary is governed by law.
Refunds
When a right of withdrawal is validly exercised, Manuel Tavares will reimburse the relevant payments, including standard delivery charges where required by law, within 14 days from the date it is informed of the withdrawal. Refunds are made using the original payment method, unless otherwise expressly agreed, and at no additional cost to the consumer.
Where permitted by law, Manuel Tavares may withhold a refund until it receives the returned goods or proof of their return, unless it has offered to collect them.
Damaged, incorrect or non-conforming products
Statutory rights relating to lack of conformity are separate from the right of withdrawal. Where goods are not in conformity with the contract, consumers may be entitled, depending on the problem and the applicable legal conditions, to have the goods brought into conformity, to a price reduction or to termination of the contract.
Exceptions to the right of withdrawal do not remove statutory rights relating to lack of conformity. If a customer notices damage, incorrect items or another issue after delivery, they are encouraged to photograph the products and packaging as soon as possible after receipt and to contact Manuel Tavares with the order details and a description of the issue. Any materials provided will be assessed case by case. Failure to take photographs immediately does not, in itself, result in the loss of statutory rights.
Return address: Manuel Tavares, Lda., Rua da Betesga, 1 A e B, 1100-090 Lisbon, Portugal. Goods may be returned using the carrier that made the original delivery or another method indicated or agreed by Manuel Tavares for the specific case, without prejudice to the right of withdrawal and the applicable statutory deadlines, costs and responsibilities.
07 · Complaints, contact and dispute resolution
For enquiries, requests or complaints, please visit the Manuel Tavares Contact page. Providing the order number and relevant details helps us assess the matter.
Consumers may refer disputes to legally competent alternative consumer dispute resolution bodies under Portuguese Law No. 144/2015. Please visit our Dispute Resolution page for information about the relevant centres and their contact details.
Nothing in these terms imposes a general exclusion of courts that have jurisdiction under applicable law. Alternative dispute resolution is subject to applicable legal requirements and the rules of the relevant body.
Where applicable, customers may use the official Electronic Complaints Book platform.
08 · Changes to these terms
The terms published on this website may be updated to reflect legal or operational changes. Mere publication of subsequent changes does not retroactively alter the terms applicable to completed orders without a lawful basis or valid agreement.
Last updated: October 2026.