CUSTOMER SUPPORT
We are here to help.
If something did not go as expected, we would like to understand what happened and help find an appropriate solution. Use the form on this page to submit a complaint or report an issue.
01
Describe what happened
Tell us what went wrong and include your order number where relevant.
02
Provide useful details
You can attach photographs of the packaging or products, or relevant documents.
03
We will review your request
Our team will review your message and get back to you as soon as possible
Need to speak with us?
You can also contact us directly using our usual contact details.
Electronic Complaints Book
You may also submit a complaint using Portugal’s official Electronic Complaints Book.
OPEN THE OFFICIAL COMPLAINTS BOOKThe personal data you submit will be used to review and respond to your enquiry, in accordance with our Privacy Policy and applicable law. Read our Privacy Policy.
